Best Total Quality Management

Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a qualitycontrol inspector. The result is an amazing business success story: steadily taking market share from price-cutting competitors, earning far more profit than any other automaker, and winning the praise of business leaders worldwide. Dr. Jeffrey Liker, a renowned authority on Toyota's Lean methods, explains how you can adopt these principles--known as the "Toyota Production System" or "Lean Production"--to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry. You'll learn how Toyota fosters employee involvement at all levels, discover the difference between traditional process improvement and Toyota's Lean improvement, and learn why companies often think they are Lean--but aren't. The Toyota Way, explain's Toyota's unique approach to Lean--the 14 management principles and philosophy that drive Toyota's quality and efficiency-obsessed culture. The book is full of examples of the 14 fundamental principles at work in the Toyota culture, and how these principles create a culture of continuous learning and improvement.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. 1 cassette / 90 minutes. Read by Rick Adamson, Kate Borger, and John Mollard.

" Toyota Kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through its improvement kata and coaching kata. Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines--called kata --that power its success with continuous improvement and adaptation. Mike Rother explains how to improve our prevailing management approach through the use of two kata: Improvement Kata--a repeating routine of establishing challenging target conditions, working step-by-step through obstacles, and always learning from the problems we encounter; and Coaching Kata: a pattern of teaching the improvement kata to employees at every level to ensure it motivates their ways of thinking and acting. " Toyota Kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through its improvement kata and coaching kata. ―Jeffrey K. Liker, bestselling author of The Toyota Way “By uncovering exactly what makes Toyota the standard bearer in a way that is accessible to every management level, in every industry, Rother has given the business world a true gem-- Toyota Kata is a must read!” Keith Allman, President, Delta Faucet Company.

The missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building products that customers love. This book was written by entrepreneur and Lean product expert Dan Olsen whose experience spans product management, UX design, coding, analytics, and marketing across a variety of products. Entrepreneurs, executives, product managers, designers, developers, marketers, analysts and anyone who is passionate about building great products will find The Lean Product Playbook an indispensable, hands-on resource. Determine your target customers Identify underserved customer needs Create a winning product strategy Define your minimum viable product (MVP) Design your MVP prototype Test your MVP with customers Iterate rapidly to achieve product-market fit. It also describes how to build your product using Agile development and how to use analytics to optimize your product and business.

Why Simple Wins helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today's corporate world to create a corporate culture where valuable, essential, meaningful work is the norm. Using simple stories and techniques, Why Simple Wins shows that by using simplicity as an operating principle, we can eliminate the busy work that puts a chokehold on us every day, and instead spend time on the work that we value. Lisa Bodell shows that simplification can be the competitive advantage of our time, helping us to be more innovative, more adaptable, and better positioned to thrive and truly have an impact." Lisa Bodell empowers us to move toward the elegant, delivering practical tools for reducing time wasted on low-value tasks so we can free up energy for innovative thinking." But far from throwing up her hands in despair, Lisa Bodell uses compelling real world stories, eye-popping statistics and practical hands-on tools to show how work itself has become too complex, and how simplifying can help reclaim what's gotten lost: time for work that matters. Lisa Bodell shines a bright light on the single most significant leadership priority of this era. "Lisa Bodell unearths the root of complexity: the fears, need for control, and risk aversion of human beings. In Why Simple Wins Lisa Bodell shines a bright light on how too often we create and collude in the frustrating, time wasting systems we rail against. In doing so, she makes a compelling - and simple - case for making simplification a habit, and she gives us the practical tools to do just that. Lisa Bodell shows that simplification can be the competitive advantage of our time, helping us to be more innovative, more adaptable, and better positioned to thrive and truly have an impact." Lisa Bodell empowers us to move toward the elegant, delivering practical tools for reducing time wasted on low-value tasks so we can free up energy for innovative thinking." But far from throwing up her hands in despair, Lisa Bodell uses compelling real world stories, eye-popping statistics and practical hands-on tools to show how work itself has become too complex, and how simplifying can help reclaim what’s gotten lost: time for work that matters. Lisa Bodell shines a bright light on the single most significant leadership priority of this era. "Lisa Bodell unearths the root of complexity: the fears, need for control, and risk aversion of human beings. In Why Simple Wins Lisa Bodell shines a bright light on how too often we create and collude in the frustrating, time wasting systems we rail against. In doing so, she makes a compelling - and simple - case for making simplification a habit, and she gives us the practical tools to do just that.

The most complete, current guide to Six Sigma “Best practices in Six Sigma are continuously evolving, just as Six Sigma itself evolved from earlier best practices in quality improvement. Two online quizzes for Six Sigma certification, one for Green Belt candidates and one for Black Belt candidates Links to five videos that walk you through specific processes, such as Minitab functions, statistical process control, and how to read a Pareto chart Fully incorporated coverage of Lean methodologies. Building the responsive Six Sigma organization Recognizing and capitalizing on opportunity Data-driven management Maximizing resources Project management using DMAIC and DMADV The define phase The measure phase Process behavior charts Measurement systems evaluation The analyze phase The improve/design phase The control/verify phase. His online courses and training materials are available through select colleges and universities worldwide, as well as through Quality America’s website. In addition to a number of published articles in quality improvement, Keller has authored Six Sigma Demystified (McGraw-Hill, 2005) and Statistical Process Control Demystified (McGraw-Hill, 2011), and co-authored (with Pyzdek) The Handbook for Quality Management , Second Edition (McGraw-Hill, 2011) and the third and fourth editions of The Six Sigma Handbook .

Essential Scrum will provide every team member, manager, and executive with a common understanding of Scrum, a shared vocabulary they can use in applying it, and practical knowledge for deriving maximum value from it. Kenny does an excellent job of distilling the key tenets of the Scrum framework into a simple format with compelling visuals. I’ve seen Scrum continually misinterpreted and poorly implemented by big companies and tool vendors for more than ten years. Reading this book will help you get back to the basics and focus on what’s important.”. –Joe Balistrieri, Process Development Manager, Rockwell Automation. “Corporate IT leadership, which has been slow to embrace agile methods, would benefit immensely from giving a copy of this book to all of their project and delivery managers. “Kenny’s extensive experience as a consultant, trainer, and past managing director of the Scrum Alliance is evident in this book. The examples and descriptions are clear and vivid, and you’ll often find yourself asking a question just before the book addresses that very topic.”. –Johannes Brodwall, Principal Solution Architect, Steria Norway. “Kenny’s well-structured explanations have a clarity to them that echoes the sensibilities of Smalltalk–the development environment with which he worked for years and from which both Scrum and Extreme Programming were born. In the case of Kenny’s book, I very much believe the answer is ‘yes.’ Getting the benefit of different, experienced perspectives on commonly encountered and needed material is valuable. It dives into the details of how to become more agile through implementing Scrum processes, and it explains exactly how to break down complex projects into manageable initiatives (or ‘sprints’). Any organization that is seeking to evolve from a traditional waterfall approach toward a more agile methodology will find Essential Scrum a definitive guidebook for the journey.”. –Julia Frazier, product manager. If that isn’t enough, Kenny shares a range of his valuable personal insights and experiences that we can all certainly learn from.”. –Ilan Goldstein, Agile Solutions Manager, Reed Elsevier. “Kenny unpacks a wealth of wisdom and knowledge in Essential Scrum, providing valuable and comprehensive insights to the practical application of agile/Scrum.

Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a qualitycontrol inspector. The result is an amazing business success story: steadily taking market share from price-cutting competitors, earning far more profit than any other automaker, and winning the praise of business leaders worldwide. Dr. Jeffrey Liker, a renowned authority on Toyota's Lean methods, explains how you can adopt these principles--known as the "Toyota Production System" or "Lean Production"--to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry. You'll learn how Toyota fosters employee involvement at all levels, discover the difference between traditional process improvement and Toyota's Lean improvement, and learn why companies often think they are Lean--but aren't. The Toyota Way, explain's Toyota's unique approach to Lean--the 14 management principles and philosophy that drive Toyota's quality and efficiency-obsessed culture. The book is full of examples of the 14 fundamental principles at work in the Toyota culture, and how these principles create a culture of continuous learning and improvement.